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De-Escalation Tools for Frontline Staff
May 14, 2026
1:00 pm - 4:00 pm
Join Elise from Ramara Township Public Library for an engaging and practical session focused on managing difficult interactions in frontline workplaces. This workshop draws on real life scenarios submitted by businesses, ensuring the learning is relevant, current, and immediately applicable. Participants will be introduced to four practical tools designed to help de-escalate tense situations, (more…)

