- October 3, 2019
9:00 am - 3:00 pm
Join us for a day of networking,
inspiring stories & education!
Lunch and refreshments included. Space is limited.
Registration & Networking
8:30 am – 9:00 am
9:00 am – 3:00 pm
Selling Happiness – Creating experiences that inspire loyalty and drive referrals
Marc Gordon, The Customer Experience Expert
Marc Gordon shows organizations how to create customer experiences that strengthen relationships and build loyalty.
Marc is the internationally recognized authority in the field of customer experience. He works with companies who understand the importance of creating exceptional experiences that cultivate relationships and build loyalty. He has consulted and provided marketing services for some of the world’s most respected organizations and has also spoken on stages from Toronto to Tehran and from Montreal to Miami.
Regularly featured on television and radio for his opinions, Marc has shared his thoughts on topics that include the boycotting of brands, customer service in the airline industry, and companies such as Sears, Toys R Us, the NRA, and Starbucks.
Marc’s syndicated articles appear in over 200 business publications in four countries. He has also been listed as one of the Top 100 Marketing Experts to Follow on Twitter. And his YouTube channel, marctv.net, has been rated as one of the top 50 channels for small business.
As a speaker, Marc brings fresh insight and sensible ideas, delivered in his trademark high energy style. His presentations have been called “powerful”, “a game changer”, and “the best choice to start or finish any conference”.
Marc is also the founder of a marketing and consultancy firm that works directly with companies seeking a competitive edge. Working with both management and front-line workers, he helps implement marketing and customer service strategies the deliver exceptional customer experiences while making the most efficient use of resources. Past clients have included Bausch & Lomb, Toyota, Mondelez International, Johnson & Johnson, many non-profit associations, and dozens of small businesses.
Leveraging Facebook & Instagram for
a Unique and Continuous Customer Experience
Are you ready to embrace Facebook Groups to enhance your clients/prospective clients experience? Want to chat about using Instagram Stories to create continuous customer experiences, allowing you to increase sales from your current client base while attracting a new base as well? We’ll be talking about all the ins and outs of getting your business started!
Building Local Economies and Communities that Do Good to Do Well
Laura Koza, Elly Green & Nicole Norris, Georgian College
Imagine for a moment, a future where we have collectively found the perfect balance between caring for our environment, social equality and economic prosperity allowing all members of our community to thrive. It may have required us to take different perspectives on local economic development, challenge how we measure value in our community, and re-discover practical wisdom about regional resource management. Join us in a curated conversation about the work that is being done through the various community level initiatives at Georgian’s Centre for Changemaking and Social Innovation to answer the question – how might we co-design flourishing economies and communities in our region?
A fun opportunity to hear from local organizations as they provide a series of dynamic, rapid-fire presentations about their experience in growth and achieving success.
Rebecca Bolden – The Holding Space
Jody & Paul Bosse – Poly-B Plumbing
Adam Burton – IPC Securities Corp. – The Burton Team
Jenna Clarke – Rustica Pizza Vino
Rob Furlonger – Black River Wilderness Park
Sophie Mathewson – Prism Group Int’l
Melanie Robinson – Eclectic Café
Thanks to our sponsors:
Please note that by attending this event, you are agreeing for your likeness to be used for marketing & promotional purposes.