Marc Gordon Video Series: In a COVID-19 World

Business owners from every industry are facing unimaginable challenges on a daily basis. Their ability to react and make decisions is essential to their survival. But with rules changing so quickly, where can they turn to for guidance?

In response to this, Marc Gordon, The Customer Experience Expert, has created a FREE series of five videos in order to provide some direction and advice. The content is based on his interviews with a number of professionals in the mental health, legal, and human resource fields.

 

Video 1: Marketing your business

Your customers need to know what you will do for them and how you will make their lives easier by solving their problems. In this video, Marc will explain how to keep your customer’s attention by managing marketing messages that resonate to their rapidly changing needs.

Video 2: Adjusting your company policies

The rules have changed. Treating your customers as you always have will no longer work. In this video, Marc will explain how to change company policies that work for both you and your customers.

Video 3: Keeping customers happy

Customer service is now more important than ever. In this video, Marc will share with you some ideas that you can implement in your own business to keep customers happy and loyal.

Video 4: Managing your team

Your staff will be looking to you for help and a reassurance that everything will be okay. But how can you do this when you’re not sure you can even remain open? In this video, Marc will provide some guidance on how to manage your team through the ups and downs of this current environment.

Video 5: Staying mentally healthy

Keeping mentally healthy is key for both professional and personal wellbeing. In this video, Marc will share some ideas to keep yourself focused, strong, and safe. And being a positive influence for those around you.

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